Jan
07
2016
January 7th, 2016 by sdave

 

My Tiger 

Dave Guide: Customer Relationship (Part 2)

Hello guys and gals, see you thought about me and I am here. 🙂 No !!! oops that means I was away for much longer…… 😉

In my earlier one I spoke about being in touch with your customers, “YES”, you have to keep that process on continues, never fail to be attentive and receptive.

At times you would feel you have had enough, (“Does this mean you stop talking to your wife”, “Hey man if I do this; I am mentally tortured by my wife 🙁 , sssssh please don’t tell my wife”).

So I spoke about meeting customers every now and then in my earlier stint:

Next step is Talk what best you can do or what you love to, talk to customers about technology that are being used as of today. What is best for their organization.

Explore your ideas, design and present them to your customers to be able sell. (Man all this above stuff is to sell). “Sometime I have to sell myself to my kids, just to get away or get something worked out of them ;), you don’t know them literally) “

Q: Have you ever tried to come up with your own Wish List?
A: Yes you did that, but remember that was only for you and only for your near and dear “If you care about them”.

Come up with Customer Wish List:
So When you meet and talk to customer remember to listen to their wish list, if they do not have one make sure you come up with wish list that will benefit them. “My wife creates wish list every time before we move out for shopping, thinking we will spend wisely. But you know what she forgets to carry this wish list with her. Then same old story OOPS FORGOT TO BRING IN WISH LIST, DON’T WORRY I KNOW WHAT I WANT”.  “I do believe her in that, do you think I have any options :(”

Customer and you have to build wish list to make sure you believe in each other.

Make them Happy:
Make sure you make them feel proud, make happy, try to help them in areas they wish to excel. “So I do the same to my wife, whatever she does I make her happy buying what she wishes, this same goes with my son, he is most demanding person in the world without any end to his demands’, Ya I know he is growing”.

Same goes with customer as and how customer grows their demand as well grows, he have to address those demands and make them happy.

Q: How do you feel when you are respected?
A: Its amazing, you feel you hold some position to get respect. My wife always feels she is in commanding position. If I forget to she reminds me!!! naaaw just kidding. Ok which sentence would you believe; only married people would answer correct one.

Respect your customer:
Whether you like it or not, whether your job says to do or not, one thing is for sure that you have to respect your customers. They are the backbone of your professional career, they are the influencer for your output. “As always said Give respect to get back”. Respect is not only to make sure you always listen. But you have to say something that you feel that would help customer’s Organization from crisis/issues.

Yes you come again sorry man couldn’t hear you, Oh ok got it, example of my family on the above. “See let me tell you one thing, examples are plenty, but make sure they don’t reach my family, specially my Wife:

I respect my wife; do you think I have any option? 😉 My kids do respect me, do you think they have any options? 😉 But it doesn’t mean I or they do not do in turn, its always give and take.

So always remember customers are not only one-time family, you have to manage them as your professional family. Customers will always be there when you feel low professionally. Same as family when you are low in personal life they always stand for you.

Summarized points:

Talk to customer:
Come up with customers wish list:
Make your customers happy:
Respect them:

 

Let me know your thoughts…..

Posted in D-Guide Tagged with: , , ,

Sep
06
2015
September 6th, 2015 by sdave

IMG_6983

Dave Guide: Customer Relationship (Part 1)

Hi everyone, good day to you all. Ya I know I was away for bit long and this is not good for my friends, 😉 am I right? “Yes”, ok will try not to be late or away.

So let me tell you in advance, Customer Relationship series I am not sure how long it would be. As I go around speaking to customers, vendors, partners, colleagues etc, day in day out I have new discoveries. New Definitions, Reasons, Matrix, Approaches, (“Ok..ok.. I have to talk about myself why do I have to hear from everyone when I want everyone to hear from me”). But how correctly it is said “2 or more minds are better than one”. Now do you all agree?

Any ways lets continue, what does first thing comes in your mind when we speak 2 words “CUSTOMER RELATIONSHIP”, I would say, “how do you want your boss, customer, vendor, partner, colleagues, respond to your calls, your meeting request, your mail response, chat response etc. “Yes who can answer this question?”. Let me put this question in your personal life, (See again I included mine and your family 😉), how do you want your parents, siblings, “WIFE 🙂”, kids, respond to your, questions, requests, (Humble request, to your Wife tantrums, if you have any!! “Holy cow did I say this? 😛 ”).

So from above statement I would conclude, whether it is professional or personal everywhere it applies “CUSTOMER RELATIONSHIP”. Now how many of you agree? “Come on man speak up; your Boss or wife will not ask you why did you say this”, “don’t worry, if they do so let me know I will defend you Yo man”

“Psssssst Shhhhhh but don’t tell my wife that I mentioned her in this blog!!! 🙁

Below mentioned are some of the initial steps you have to start with and go on till you stop dead, but make sure you are drop dead, not limping, “Ya you heard loud and clear do it on and on till you are drop dead.”

“I read somewhere, “Boxer – Mohammed Ali, was asked how many squats do you do in a day, His response was “I start counting when it starts hurting”. So this mean you have to be drop dead.

Energies/Engrave thoughts in people:

I think I have mentioned in my earlier Blog and again I would repeat, Customers are your soul you need to be with them. You are a like mind to you customer, you have to energies/engrave your thoughts within your customer mind. You have to keep feeding, DO NOT STOP, DO NOT LIMP, do it till you are drop dead. You need to make sure you reach to a point where your relationship sails without any turbulence. “Like you do to your Wife (again)”, “why do I always give example of wife? Any gusses? Believe me or not they are the hardest nut shell made customers”. “You do whatever, you cannot WIN UUUUUUUUUUF, [I envy Bachelors]”. But finally you manage the relationship in equilibrium.

Same thing goes with customer as well. You meet them once, you try to build relationship to help them know what we are, what we can do for them, what they can share with us, etc. But finally you have to energies/engrave your thoughts within them. So that you both start thinking, talking, respecting each other in equilibrium.

Meet your customers:

How often do you meet your customers? Whether first time or every time.  Now same question for Married and Bachelors “How many times do you meet your Wife (I know daily, but I am talking in Jolly mood aaha gotchaaaa 🙂), coming back to you, (hello bachelors how often do you meet your girlfriend/s 😀 , TELL…TELL… to make up your and her mood).

You keep asking when, how, where etc, you have to do this continues never stop it. “Yes tell me” (Why do we have to do this). “Good question buddy”.

You need to meet your customer so that you can do the following:

  1. So that you can give Excuses, (Fact man not kidding Seriously), (such a way that they start believing. Am I right or not? If you don’t give excuse how the hell will you be able to call back or meet again?
  2. So that you meet to start investing in Equilibrium, (You need their support to grow your healthy relationship/business)
  3. So that you keep you stakes high to be in touch, then your rivals. (You need to be attentive they do not wander and you lose them “Specially Bachelors” 😀 ) (“By the way this goes to all Married Women as well” hey you stop thinking, don’t ever think of passing this message to my Wife)
  4. So that you give respect and you get in turn.

Ok enough for today I will have some more coming on and on.

Don’t worry this time I wont be late anymore.

Let me have your thoughts: I have many more points to discuss will be right back after a short break

TO BE CONTINUED…

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